Growel Agrovet Private Limited

This item is non-returnable due to the hygiene and consumable nature of the product.

However, in the unlikely event of the damaged, defective, or different item being delivered to you, we will provide a free replacement as applicable.

Please send us an email or call our customer care number stating the details of your concern. While sending the details, please ensure to share the following information: a) the order number, b) the item name/s, c) a picture of the product in respect of which the concern has been raised, and d) a description of the problem. Please note that any such concern is shared with us within twenty-four (24) hours from when the order has been delivered to your address. We shall endeavour to attend to your concern and revert with our feedback as soon as possible. Kindly note complaints received beyond twenty-four (24) hours of delivery shall not be entertained. We reserve the right to pick up the product to verify the damage or weakness in the product before issuing a refund/replacement.

If you have placed an order and wish to cancel it before the shipment has been dispatched, please notify our customer service team on WhatsApp at +91-8084792390 or via email. If the order is prepaid, a refund will be processed to the original mode of payment.

Please note that once an order has been dispatched, we cannot cancel the order. You can choose to accept or refuse the delivery during the delivery process. Once the order has been returned to us and is prepaid, the courier charges will be deducted from the billable amount while refunding the amount.

Once we have received the return package sent by you, we shall acknowledge the same. Post receipt of the return package, we shall carry out a physical inspection of the said product. After the review, if your concern is bonafide, our team shall contact you and share a coupon code equivalent to the amount of the product in question.

Suppose you have yet to receive the delivery of your order but have received an intimation by email and SMS that your order has been delivered. In that case, please send us an email or call our customer care number within twenty-four (24) hours of receiving such intimation. Your concern shall be looked into, and after ascertaining the genuineness of the problem, our team shall deal with the same appropriately.

We can be contacted at [email protected]  or  +91-8084792390 between 10.30  am and 7 pm on all 6 (six) days of the week except Sundays and holidays.

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